Website: https://aaramcare.com/
Effective date: 23 October 2026
Last updated: 23 October 2026

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1. About These Terms

Welcome to aaramcare.com (the "Website"), operated by Aaram Care [insert registered legal name, e.g. proprietorship / partnership / LLP / company], also known as Gutsy by Aaram Care, with its office at SCF-1, Behind Better Think, Block C, Sarabha Nagar, Ludhiana, Punjab 141001, India ("Aaram Care", "we", "us", "our").

These Terms and Conditions ("Terms") govern your access to and use of the Website and every service, program, course, product and content we offer through it or through our clinic, home visits, WhatsApp, phone or social media channels. By using the Website, booking a service, making a payment or enrolling in a program, you confirm that you have read, understood and agreed to these Terms. If you do not agree, please do not use the Website or our services.

You must be at least 18 years old to book or pay for services yourself. If you are under 18, a parent or legal guardian must book on your behalf and accepts these Terms for you.

2. What We Offer

Aaram Care provides health and wellness services and related products and education, including:

• Physiotherapy: assessment, clinical movement therapy and pain and injury rehabilitation.
• Recovery & Wellness Programs: personalised programs for pain recovery, strength and mobility, senior wellness, sports recovery, lifestyle wellness and preventive health.
• Gut Health: digestive wellness guidance, restorative nutrition and related regimens.
• Diet & Nutrition: personalised food and nutrition strategies.
• Mind-Body / Mental Health Awareness: awareness, guidance and wellness support. These are not a substitute for psychiatric or psychological treatment.
• PHYFA Academy: educational courses, workshops and coaching in physiotherapy, posture, movement and rehabilitation, delivered online, offline or in hybrid format.
• Home Support: selected services delivered at your home, subject to availability and location.
• Gutsy content: blogs, videos, tips, recipes and social media content that educate people about gut and general wellness.
• Products: [wellness products, supplements, equipment or merchandise, if sold; delete this line if none].

The services, programs, prices and availability described on the Website may change at any time without prior notice.

3. Medical Disclaimer

1. Not emergency care. We are not an emergency service. In a medical emergency (for example chest pain, difficulty breathing, stroke symptoms, severe injury or heavy bleeding), call 112 or go to the nearest hospital immediately.
2. Information is general. Website content, blogs, videos, social media posts and recipes are for education and awareness only. They are not a diagnosis or a substitute for advice from a qualified doctor who knows your history.
3. Individual results vary. Treatment outcomes depend on your condition, health history, age, adherence to the plan and other factors. We do not promise or guarantee any specific result, cure, recovery time or level of improvement.
4. Your responsibility to disclose. You must give us complete and accurate information about your medical history, medicines, allergies, pregnancy, surgeries and current conditions, and tell us promptly if anything changes. We are not responsible for outcomes caused by information you did not disclose or gave incorrectly.
5. Consult your doctor. Do not stop, delay or change any prescribed treatment or medicine because of anything you read or hear from us without speaking to your doctor.
6. Testimonials. Patient stories and testimonials on the Website reflect individual experiences and are not typical or guaranteed outcomes.

4. Appointments and Consultations

• You can request an appointment through the contact form, WhatsApp (+91 99880 38831), phone, email (aarampt@gmail.com) or in person. A booking is confirmed only when we confirm it to you.
• Our working hours are Monday to Saturday, [9:00 AM – 8:00 PM], and may change on holidays or with notice.
• An initial assessment may be needed before we recommend a plan. The recommended plan, number of sessions and duration are decided by the treating therapist after assessment and may be revised as you progress.
• We may decline, reschedule or end a service if we believe it is not suitable or safe for you, or if you need a referral to another specialist. We will tell you why where possible.
• Consent. By attending a session you give informed consent to the assessment and treatment explained to you. You may withdraw consent at any time.
• Remote and online consultations have limits compared with in-person care, such as the inability to physically examine you. You accept those limits when you choose an online option.
• Please arrive or be ready on time. If you are more than [15] minutes late, we may shorten or reschedule your session.

5. Home Visits

• Home visits are available only for selected services and areas and may carry additional charges for travel.
• You must provide an accurate address and ensure a safe, suitable space and an adult present (for minors or patients unable to consent).
• We may cancel or end a home visit if the environment is unsafe or unsuitable, or if the conduct of anyone present is inappropriate. Charges may still apply for the visit.

6. Fees and Payment

• Fees for consultations, sessions, programs, courses and products are communicated to you before you pay (on the Website, WhatsApp, in clinic or in writing). All prices are in Indian Rupees (INR) [and inclusive / exclusive of applicable taxes such as GST].
• Payment is due [at the time of booking / before or at the session / as stated for the program]. We accept [UPI, debit/credit cards, net banking, cash and other methods we list].
• Package or program fees are for the sessions and period stated at purchase. Unused sessions [expire after __ days / months], unless we agree otherwise in writing.
• We may change fees at any time, but a price already confirmed for you will not change for the booking you have paid for.
• If a payment fails or is reversed, we may withhold or cancel the service until it is cleared.
• Online payments are processed by third-party payment providers. We do not store your card or bank details.

7. Cancellation, Rescheduling and Refunds

[Edit these timelines to match your actual policy.]

• Rescheduling / cancelling a session: please give at least [24] hours' notice by WhatsApp, phone or email. With proper notice we will reschedule at no charge.
• Late cancellation / no-show: if you cancel with less than [24] hours' notice or do not attend, we may charge [a cancellation fee of __% / the full session fee] or count the session as used.
• Cancelled by us: if we cancel or cannot provide a session, we will offer you a new slot or a refund for that session.
• Refunds: fees for sessions already delivered are non-refundable. For unused, paid sessions or programs, you may request a refund within [__ days] of payment, after deducting a reasonable amount for sessions used and any non-recoverable charges. Approved refunds are made to the original payment method within [7–10] working days.
• Academy courses and workshops: fees are [non-refundable once the course has started / refundable up to __ days before the start date]. If we cancel or reschedule a course, you may take a transfer to the next batch or a full refund of the fee paid for it.
• Products: see Section 9.

8. PHYFA Academy

• PHYFA Academy is an educational initiative led by Dr. Dheeraj. Programs are open to students, healthcare professionals and interested learners as stated in each course's details, and some sessions may be restricted to professionals.
• Course content, schedule, mode (online, offline or hybrid), certificate availability and fees vary by program and are described when you enrol. A certificate is issued only if the course states it and you meet its requirements (for example attendance or assessment).
• Courses are educational. Completing one does not by itself qualify you to practise as a physiotherapist, doctor or other licensed professional, and you remain responsible for complying with all licensing and legal requirements of your profession.
• Course materials, recordings, notes and videos are our intellectual property. You may use them for personal learning only. You must not record, copy, share, resell or publish them without our written permission.
• Practical sessions involve physical contact and exercise. You take part voluntarily, must follow the instructor's directions, and must tell us about any health condition that may affect your safety.
• We may remove a participant who disrupts a class or breaches these Terms, without refund.

9. Products (If Applicable)

• Product descriptions, images and prices on the Website are as accurate as we can make them, but colours, packaging and details may vary slightly.
• Orders are accepted only when we confirm them. We may refuse or cancel an order for reasons such as stock unavailability, pricing errors or suspected fraud, and will refund any amount paid for it.
• Delivery timelines are estimates. Shipping charges, if any, are shown before payment. Risk of loss passes to you on delivery.
• Please check items on delivery and tell us within [48 hours] of any damage, defect or wrong item. We will repair, replace or refund at our discretion.
• For hygiene and safety, consumable items (such as supplements or food products) and opened or used products cannot be returned unless defective or wrongly supplied.
• Products are not medicines and are not intended to diagnose, treat, cure or prevent any disease. Please read the label and consult your doctor before use, especially if you are pregnant, nursing, have a medical condition or take medication.

10. Your Responsibilities and Acceptable Use

When you use the Website or our services, you agree that you will:

• provide true, current and complete information;
• follow your therapist's or instructor's reasonable instructions and your agreed plan, and tell us if you feel pain, discomfort or side effects;
• treat our staff, practitioners and other clients with respect, and not harass, abuse or threaten anyone;
• not use the Website for anything unlawful, fraudulent or harmful, including trying to hack, disrupt, scrape or overload it, or introduce viruses or malicious code;
• not impersonate another person or misrepresent your qualifications or identity; and
• not copy, record or photograph our staff, clients or premises without permission.

We may refuse or suspend service and block access to the Website if you breach these rules.

11. Intellectual Property

All content on the Website and our channels, including the name "Aaram Care", "Gutsy" and "PHYFA Academy", logos, text, blogs, graphics, images, videos, recipes, course material and design, is owned by or licensed to us and is protected by Indian copyright, trademark and other laws. You may view and share links to our content for personal, non-commercial use. You may not copy, modify, distribute, sell or commercially exploit it without our prior written consent.

If you send us feedback, photos, reviews or testimonials, you grant us a non-exclusive, free, worldwide right to use them to run and promote our services. We will not publish your name, photograph or health details without your permission.

12. Privacy and Health Data

We collect and use personal information (such as your name, contact details, health history and payment details) to provide services, manage appointments, communicate with you and meet legal requirements. We handle personal data in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023. We do not sell your personal data. We share it only with people who need it to serve you (for example payment processors or referring doctors, with your consent where required) or where the law requires. Your health information is kept confidential. Our Privacy Policy [link to Privacy Policy page] explains your rights, how long we keep data and how to ask for access, correction or deletion.

By contacting us through WhatsApp, phone, email or the contact form, you agree that we may contact you through the same channels about your enquiry or appointments.

13. Third-Party Links and Services

The Website may link to third-party sites and services (for example WhatsApp, Google Maps, Facebook, Instagram and YouTube) and may use payment or analytics providers. We do not control them and are not responsible for their content, policies or practices. Your use of them is at your own risk and under their terms.

14. Website Availability and Accuracy

We try to keep the Website accurate and available, but we do not promise that it will be uninterrupted, error-free or free from harmful components. We may change, suspend or discontinue any part of the Website at any time without notice.

15. Limitation of Liability

To the fullest extent permitted by law:

• Aaram Care and its owners, practitioners, employees and partners are not liable for any indirect, incidental, special or consequential loss, or loss of income or opportunity, arising from your use of the Website or services.
• Our total liability for any claim relating to a service or product is limited to the amount you paid us for that specific service or product.
• We are not liable for outcomes resulting from your failure to follow advice, disclose accurate information, or complete a recommended plan, or for delays or failures caused by events beyond our reasonable control (such as natural events, power or internet outages, strikes or government orders).

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for death or personal injury caused by our proven negligence, or any rights you have under the Consumer Protection Act, 2019.

16. Indemnity

You agree to compensate and hold Aaram Care and its team harmless against claims, losses and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Website or services, or incorrect information you provide.

17. Termination

We may suspend or end your access to the Website or any service at any time if you breach these Terms or if we are required to by law. You may stop using our services at any time, subject to Section 7. Sections that by their nature should continue (including intellectual property, disclaimers, limitation of liability, indemnity and governing law) remain in effect after termination.

18. Changes to These Terms

We may update these Terms from time to time. The updated version takes effect when it is posted on the Website, and the "Last updated" date will change. Continued use of the Website or services after that means you accept the updated Terms. Please review this page regularly.

19. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. We encourage you to contact us first so that we can try to resolve any concern amicably. If a dispute is not resolved within [30] days, it will be subject to the exclusive jurisdiction of the courts at Ludhiana, Punjab, without affecting any rights you have as a consumer to approach a consumer forum under applicable law.

20. General

• Entire agreement: these Terms (with our Privacy Policy and any program-specific terms we give you) are the whole agreement between you and us on this subject.
• Severability: if any part is found invalid, the rest stays in force.
• No waiver: if we do not enforce a right immediately, that does not mean we give it up.
• Assignment: you may not transfer your rights under these Terms without our written consent.
• Language: if this document is translated, the English version prevails.

21. Contact and Grievances

For questions, complaints or requests relating to these Terms, your data or our services, please contact:

Aaram Care (Gutsy by Aaram Care)
SCF-1, Behind Better Think, Block C, Sarabha Nagar, Ludhiana, Punjab 141001, India
Phone / WhatsApp: +91 99880 38831
Email: aarampt@gmail.com
Working hours: Monday to Saturday, [9:00 AM – 8:00 PM]
Grievance Officer: [Name, designation]. We aim to acknowledge complaints within [48 hours] and resolve them within [15] days.