This policy explains how Aaram Care collects, uses, stores and protects personal information when you visit aaramcare.com or use our services. Effective from Oct 23, 2026.

1. About this policy

Aaram Care ("Aaram Care", "we", "us", "our") is a wellness and rehabilitation practice based in Ludhiana, Punjab, India. We operate the website https://aaramcare.com/ (including our "Gutsy by Aaram Care" content and social media channels) and provide physiotherapy, recovery and wellness programs, gut health and microbiome testing, diet and nutrition guidance, mind-body wellness support, and PHYFA Academy training.

This policy applies to everyone who visits our website, contacts us, books a consultation, buys a product or test kit from us, or receives our services at our clinic or at their home. By using our website or services, you agree to the practices described here. If you do not agree, please do not use the website or share your information with us.

We handle personal data in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and the rules made under them.

2. Information we collect

We collect only what we need to respond to you, deliver care and run the practice.

Information you give us

• Contact details: name, email address, phone or WhatsApp number, and the subject and message you type into our contact form.
• Booking and account details: address for home visits or kit delivery, preferred appointment time, and payment or billing details.
• Health information: medical history, symptoms, pain and injury details, reports, lifestyle, diet, sleep and stress information that you share during consultations or assessments.
• Test information: details linked to a Gut Microbiome Test, including your sample, the lab report and the results.
• Communications: messages, photos or documents you send by WhatsApp, email, phone or social media.
• Feedback: testimonials, reviews and patient stories you choose to share.

Information collected automatically

• Device and browser type, IP address, pages viewed, time spent, referring website and approximate location.
• Cookies and similar technologies (see section 6).

Information from others

A doctor or family member who refers you, the laboratory that processes your test sample, and our payment or delivery partners may share limited information with us so we can serve you.

3. How we use your information

We use your personal data only for lawful purposes, and mainly because you have given consent or because we need it to provide the service you asked for.

• To reply to enquiries and book, confirm or reschedule consultations and home visits.
• To assess your condition and create a personalised physiotherapy, recovery, nutrition or gut wellness plan, and to follow up on your progress.
• To arrange sample collection, laboratory analysis and delivery of your microbiome report and any products you buy.
• To process payments, issue invoices and keep accounting records.
• To send appointment reminders, service updates and, where you have agreed, health tips, offers and newsletters. You can opt out at any time.
• To maintain and improve our website, services and educational content, and to keep the website secure.
• To handle complaints, resolve disputes and meet legal, tax and regulatory duties.

We do not sell your personal data.

4. Health information and Gut Microbiome Tests

Health details are among the most sensitive data we hold, so we handle them with extra care.

• We collect health information only to assess you, plan your care and follow up, or when you ask us to.
• Access is limited to our clinicians and staff who need it to care for you.
• For a Gut Microbiome Test, you will receive a home collection kit. Your sample and the details needed to process it are sent to a partner laboratory, which returns a report to us. We use the report to prepare your nutrition, probiotic and lifestyle guidance.
• We share only what is needed with the laboratory, and we ask partners to keep it confidential and use it only for your test.
• We do not use your health information for advertising, and we do not publish it. Testimonials, photos or case stories are shared only with your clear permission, which you can withdraw.

The educational content on our website and social media is general information. It is not a substitute for medical advice, diagnosis or treatment.

5. Who we share information with

We share personal data only when it is needed for the purposes above, and never for sale.

• Laboratory and delivery partners: to process test samples and deliver kits and products.
• Payment providers and banks: to collect payments and issue refunds.
• Technology providers: website hosting, email, WhatsApp, Google services and analytics tools that help us run the website and communicate with you. They act on our instructions and are expected to protect your data.
• Professionals involved in your care: such as a referring doctor, only with your consent.
• Professional advisers: accountants, auditors and lawyers, under confidentiality.
• Authorities: courts, regulators or government bodies when the law requires it, or to protect rights, safety and property.
• Business changes: a successor, if Aaram Care is merged, sold or reorganised, who will be bound to honour this policy.

Your data may be stored on servers outside India, for example with global email or hosting providers. Where this happens, we take reasonable steps to keep it protected as the law requires.

6. Cookies and analytics

Our website is built on WordPress and may use cookies and similar tools to make pages work, remember your preferences and understand how visitors use the site. Embedded content such as Google Maps, YouTube videos and social media links may set their own cookies, which are governed by those companies' policies.

You can block or delete cookies in your browser settings. Some parts of the website may not work properly if you do.

7. Data retention and security

Retention. We keep personal data only as long as needed for the purposes in this policy, to meet legal, tax and professional record-keeping duties, and to resolve disputes. Enquiry messages are kept for a limited period after the matter closes. Treatment and test records are kept for as long as clinical practice and the law require. When data is no longer needed, we delete or anonymise it.

Security. We use reasonable technical and organisational safeguards, including access controls, password protection and secure communication channels, to guard against loss, misuse and unauthorised access. No method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security. Please avoid sending sensitive details through open channels unless necessary, and tell us at once if you suspect your data has been misused.

If a personal data breach affects you, we will notify you and the Data Protection Board of India as the law requires.

8. Your rights and choices

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access: ask for a summary of the personal data we hold about you and how we use it.
• Correction and erasure: ask us to correct inaccurate data, complete it, or delete data that is no longer needed, subject to legal retention duties.
• Withdraw consent: withdraw consent at any time. This does not affect processing done before you withdrew, and it may limit the services we can offer.
• Grievance redressal: raise a complaint with us and, if unresolved, with the Data Protection Board of India.
• Nominate: name another person to exercise your rights if you die or become unable to do so.
• Opt out of marketing: use the unsubscribe option in a message, or tell us by email, phone or WhatsApp.

To use any of these rights, write to us using the details in section 10. We may ask you to confirm your identity first and will reply within a reasonable time.

9. Children, third-party links and changes

Children. Our website is not directed at children. We process the personal data of a person under 18 only with the verifiable consent of a parent or lawful guardian, such as when a child is treated for a sports injury. We do not track children or direct advertising at them.

Third-party links. Our website links to Facebook, Instagram, YouTube, WhatsApp and Google Maps. We do not control these services and are not responsible for their privacy practices. Please read their policies.

Changes. We may update this policy from time to time. The latest version will always be on this page with its effective date. If a change is significant, we will give clearer notice, such as a message on the website.

10. Contact and grievance officer

For questions about this policy, to use your rights, or to make a complaint, contact us:

Detail	Information
Business	Aaram Care (Gutsy by Aaram Care)
Address	SCF-1, Behind Better Think, Block C, Sarabha Nagar, Ludhiana, Punjab 141001, India
Email	aarampt@gmail.com
Phone / WhatsApp	+91 99880 38831
Grievance Officer	[Name to be added]
Website	https://aaramcare.com/

We aim to acknowledge complaints promptly and resolve them within a reasonable period.